Tuesday, February 5, 2013

Spring & Summer New Client Specials!

It is VACATION TIME – will you be Traveling?            
                Spring & Summer 2013 New Clients Specials!!

·          Free Initial Phone Consultation
·          10% Off for 3 Visits
·          15% Off for 6 Visits
·          20% Off for 10 Visits or More
·          Mention “I’m Getting Away” and Book before April 15, 2013 to take advantage of this offer!
·          Visit www.pamperedpetsandpeople.com or
·          Call 719-377-2325
·          Valid for Bookings now through July 8, 2013.

Don’t leave your home, valuable’s or cherished fur babies to just anyone – leave them in the hands of dependable, reliable, trustworthy, passionate, caring, qualified, & experienced!

When you have researched all the rest, then call us to get the BEST!

Services Offered for this Special:

·          Pet, Horse and House Sitting
·          Personal Assistant Services

What Differentiates us from the Rest?  

  • ·          BBB Accredited Member
  • ·          We pride ourselves in being the Best Pet & House Sitting & Service Provider you will find!  
  • ·          We are Angie’s List and Thumb Tack rated all 100% positive reviews!

  • ·          We are the ONLY pet sitting and services provider who give our standard visits at 45 - 60 minutes.
  • ·          We only take 3 clients maximum per day to ensure we give you our dedicated, undivided time and attention of what we promise.
  • ·          For us, it is all about QUALITY and EXCEPTIONAL SERVICE, not quantity. 
  • ·          We never walk past something that needs attending to, even if we do not charge for it, we take care of it!
  • ·          We are experienced remodelers and home repair technicians, so while you are away, if something goes wrong or needs repair, we are able to handle it.
  • ·          This is our Full Time career, work and Passion – we love what we do!
  • ·          We are the ONLY pet sitting service provider who GUARANTEES your satisfaction and the ONLY provider who works all of Tri Lakes and El Paso County areas.

·          Our prices are competitive and many times less than our competition when you research the Time with the per visit rates, but our SERVICE is EXCEPTIONAL, our WORK ETHICS are OUTSTANDING, and our QUALITY is SECOND TO NONE!

·          When you want only the best, we ask that you don’t settle for cheap.  You, your home and your pets deserve more. 

  • ·          We have a 4 Tier pricing system to assist all budgets, time requirements, and Holiday Availability.

                                 I.            Basic Per Visit Rate – for those who just need the basics done and nothing extra
                                II.            Standard Per Visit Rate – for those who want extra’s and more time for their pets
                              III.            Premium Per Visit Rate – for those who want extra dedicated time & tasks completed
                              IV.            Holiday Per Visit Rate – because of limited availability for Holidays and high Demand

  • Other Discounts and Loyalty Programs
  •  Seniors 10% Discount
  •  Military 10% Discount
  •  Referral Program $10 off your next Visit for Every Referral that books with Us.  
  •  Customer Loyalty Program starts after your 3rd Visit

We Will Book up Fast for these Upcoming Events – so call now and reserve your spot!

·          Spring Break
·          Easter
·          Mother’s Day
·          Memorial Day
·          Father’s Day
·          July 4th

For information on all of our credentials, certifications and ALL the services we offer please visit us at: www.pamperedpetsandpeople.com

Friday, February 1, 2013

What Differentiates Pet & House Sitters and Me?

Question and answer
Q. Describe the most common types of jobs you do for your clients.
A. Horse, Home and Other Pet Sitting, Training, Walking, Basic Grooming.

Personal Assistant services including Organizing, Decluttering, Packing, Errands, Logistics Planning, Motivation, Business Consulting.

My Husband and I also do some Remodeling, Home Repair, Computer Clean Up, and Photo Editing

I am a Certified Health and Life Coach
Q. Describe three recent jobs you've completed.
A. Client with Horses, Dogs, a young puppy, and Chickens. One of the things I loved the most about this job was working with her puppy with basic manners and obedience, and also learned a few new things about egg colors. The best part was working with a barley grass grower. I never admit to knowing everything, that is impossible and I love it when I have clients who can teach me.

I have a new client who has a silky hen in the house. Poor thing is nearly blind and too fragile to be out with the others. She is adorable and cuddles! Cutest thing ever!

I work with special needs animals as well, and one of my clients horses is diabetic and insulin resistant. Has a history of laminitis and foundering. I was able to provide more information and suggestions to them and directed them to learn more about Natural Balance founder Gene Ovnicek.

My newest life and health coaching client recently told me that because of me, she is now picking up her brushes again. She is an artist who has taken a break for several years and now is back, feeling inspired and motivated. She said I am her muse!
Q. What advice do you have for a customer looking to hire a provider like you?
A. Always ask for references and call on them.

Ask open ended questions and probing questions versus yes or no type of questions.

Be wary of Testimonials because there is no way to prove that an actual client wrote them.

Don't shop around for the best price, but for the best value and exceptional quality and work ethic of services.

Always ask how much time does the per visit rate give. You may find a lower rate, but will that only give you a 15-20 minute visit?

My per rate visits are 45-50 minutes or longer. I limit my services to only 3 clients per day so that I can dedicate my undivided attention to each of these clients and their loved pets and animals. Reducing stress on an animal is critical when the owners are away and my belief is the only way you do that, is keeping the normal routine and giving each animal special time and attention.

Always have a neighbor or friend contact and someone who can just watch how often and how long a new pet sitter is really at your home.

Always do a phone interview first, then meet for the first time in a public place and if comfortable to move forward, then do a home visit consultation. Reliable and professional pet sitters will not have an issue with this.

First time, first job a Pet Sitter may ask for payment up front just to ensure payment and trust. Afterwards, payment would typically be after the job is completed.

When hiring a Personal Assistant or Coach be sure it is with someone that has similar values and personality as you do. Rapport is everything when hiring a personal assistant and health, life coach! 
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Many qualified and skilled pet sitters have fewer testimonials because satisfied customers tend not to post compliments, versus dissatisfied clients will post complaints.

Most pet sitters per visit rate only give you 10-20 minute visits. Be sure to always ask how much time that per rate visit gives you.

Many home and pet owners have installed Nanny camera's to see how long a pet sitter stays and how they interact with your pets and while in your home. If you don't have a Nanny camera, use a neighbor to keep an eye out and verify that you are truly getting what you pay for.

If you pets seem stressed or have had any destructive or behavioral issues while a pet sitter was watching them, it is very likely it is a result of lack of engagement, exercise or play time. Many pet sitters say they will walk and exercise your pets - just be sure that they truly are.

Make sure you feel a good rapport and comfortable with your pet sitters personality, and that they prove a good interaction and rapport with your pets during the in home interview visit. Women tend to have more instinctual tendencies and better rapport with animals due to animal imprinting instincts with the mom in nature. I am not stating that there are not good male pet sitters, but the industry as a whole has more woman pet sitters in part, due to this innate natural instincts and abilities.

Many pet sitters establish a 'business' years later, but their experience could be many many years before. For example, I was born and raised with animals all of my life, I started training and pet sitting for family and friends since 1991, and didn't establish my business until 2008. So always asking more probing questions into a pet sitters history of their experience and pets that they have owned themselves is a good practice.
Q. Why does your work stand out from others who do what you do?
A. I have a lifetime of experience with animals and business. I treat my work like a business with the highest standards of excellence, honesty, integrity and work ethic. I treat your home and valuables as if they were my own, and you and your furbabies like family!

My priority is to serve, this is my passion and it is my full time career. I will be here tomorrow, 5 years from now, 20 years from now!

I am a local resident and business, reputable, qualified, certified and am active in my community, associations member and continually attend seminars, training and on going learning to always stay up to current and new advances.

I strive to be the best in what I do, I always exceed expectations, and work ethic, integrity and honesty are my highest priorities. 
Q. What questions do customers most commonly ask you? What's your answer?
A. Sadly, many initial phone calls the potential customer asks "what do you charge" and sometimes that is it. This is truly sad because a per visit rate can be 10 minutes or 50 minutes depending on the pet sitter. What you get for your per visit rate also varies significantly among pet sitters.

Pet's are like our children for pet owners who truly love and cherish their 'kids' - I would prefer that a potential customer ask about rate or price/cost after interviewing and asking other key questions first.

I always try to educate a potential client about what differentiates me from my competitors and before answering the 'cost' question, I ask the client how much interaction, play and exercise time are you wanting for your pet? It is easier for me to give a price if a client just wants the rush in and out and basics, and cheap cost or if they want more dedicated time and attention for their pets.

I have basic, standard and premium rates. I take no more than 3 clients per day to ensure that I am giving the time I promise, the quality and engagement asked, and exceptional service which many times includes lots of extra's without extra charge.
Q. Do you have a favorite story from your work?
A. My goal is to build a rapport and relationship bond with my clients and pets that I care for. I do not only stop by to feed and check water or clean, I stay and play, engage and interact with all animals. I take time for grooming, exercise and play. While doing so, pets and people for that matter, sometimes do or say the cutest things! I have too many stories to pick a favorite!
Q. How did you decide to get in your line of work?

A. I was raised with farm animals and domestic pets my entire life. I have been dubbed as a 'whisperer' by many. I not only understand animal behavior, but I can connect and read animals. I study and understand principles of pack or herd behaviors and instinctual fight or flight conditions. I have owned and loved my own animals and pets my entire adult life. I started out by 'helping' out friends and family, working with them on training their new horses, cats and puppies. I am known as the litter box trainer who teaches cats to potty in the toilet! I left a corporate life to pursue my dreams and passion and that is to work with animals and help others to alleviate stress and worry in their lives. I took certification courses and formal training to ensure that my knowledge level exceeded just being a pet owner. I wake up every morning excited to go to work. I treat my work like a business in my integrity, work ethic, dedication, commitment to excellence, and responsibility. I treat my clients, homes, family, and pets as if they were my own and like family. Even if I help just 1 person, it is all worth it.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. I am a certified Dog Trainer
I am certified in Advanced First Aid
I am a certified Life and Health Coach
I am an association member to many organizations.

You can view all of my experience and credentials on my home page at my web site pamperedpetsandpeople.com
Q. What is your greatest strength?
A. I ALWAYS exceed people's expectations and go above an beyond what is asked. I am the type of person that I don't just walk by something that needs to be done, I take care of it, clean it, fix it even if it something that I won't charge for. I believe in complete customer satisfaction and always doing the right thing regardless of policy or payment. Always! My 14 years of Corporate Customer Service experience has taught me that.
Q. What are you currently working on improving?
A. I am always working on additional credentials, certifications, training and joining association memberships to keep my credentials current, and always stay active within my community and industry. I strive for excellence and am always learning. I never claim to know everything about everything, but what I do not know, I will research, study and learn!